Should My Business Call a Collection Agency?

Dawn Sherwin • June 25, 2024

Running a business comes with many challenges, and managing outstanding debts can be one of the most frustrating. While extending credit to customers can drive sales, unpaid invoices can severely impact your cash flow and overall financial health. Knowing when to call a collection agency is crucial to ensuring your business remains financially stable.

Understanding the Role of Collection Agencies

Before deciding to involve a collection agency, it’s essential to understand what they do. Collection agencies specialize in recovering unpaid debts on behalf of businesses. They use various methods, including phone calls, letters, and legal actions, to encourage debtors to settle their accounts. Their expertise and resources often make them more effective at recovering funds than internal efforts.


Signs It’s Time to Call a Collection Agency

  1. Invoices Older Than 90 Days
  • Once an invoice is 90 days overdue, the likelihood of collecting the payment decreases significantly. If you have multiple invoices aging beyond this point, it’s time to consider external help.
  1. Repeated Unsuccessful Contact Attempts
  • If you’ve tried reaching out to the debtor through phone calls, emails, and letters without success, a collection agency’s persistent and professional approach can make a difference.
  1. Broken Payment Promises
  • If a customer has repeatedly promised to pay but failed to do so, it indicates a potential unwillingness or inability to settle the debt. Collection agencies are skilled in handling such cases and negotiating payment plans if necessary.
  1. Lack of Resources
  • Small businesses often lack the time and expertise to focus on debt collection efficiently. Outsourcing this task allows you to concentrate on core business activities while professionals handle the debt recovery process.
  1. Large Outstanding Amounts
  • Significant unpaid debts can jeopardize your business’s financial stability. The longer these debts remain unpaid, the harder they are to recover. Engaging a collection agency early can help secure these funds before it’s too late.


Benefits of Using a Collection Agency

  • Increased Recovery Rates
  • Collection agencies have higher success rates in recovering debts due to their specialized skills and resources.
  • Legal Protection
  • Agencies are familiar with debt collection laws and ensure compliance, protecting your business from potential legal issues.
  • Maintaining Customer Relationships
  • A professional collection agency can handle the process diplomatically, reducing the risk of damaging relationships with valuable customers.


While it’s always best to manage debt collection internally, when possible, there are clear signs that it’s time to seek professional help. If you’re dealing with overdue invoices, repeated broken promises, or lack the resources to effectively collect debts, calling Go Beyond Collection Agency in Hamilton can save you time, protect your cash flow, and improve your chances of recovery.


Don’t wait until it’s too late. Protect your business by partnering with Canada’s Leading Collection Agency, Go Beyond…1-877-300-6006!

Two men are sitting at a table looking at a laptop.

Why Your Collection Agency is Part of Your Team

May 24, 2025
Why Your Collection Agency is Part of Your Team
A person is using a calculator next to a laptop and a cell phone.

Keep Your Small Business' Receivables Current

By Viktoria Bajari • April 15, 2025
Keep Your Small Business' Receivables Current
A woman is sitting on a couch holding a piece of paper with a graph on it.

How Using a Collection Agency Can Boost Your Revenue

By Viktoria Bajari • March 18, 2025
Here's how Using a Collection Agency Can Boost Your Revenue
A man and a woman are sitting at a table looking at a tablet.

How to Decide If You Need Help Collecting Debts

By Viktoria Bajari • February 27, 2025
How to Decide If You Need Help Collecting Debts
A woman is sitting at a table talking to a group of people.

Partner with a Collection Agency

By Sara DeSantis • January 28, 2025
Running a small business or freelancing can be incredibly rewarding. However, when clients delay or fail to pay their invoices, it can put a significant strain on your financial stability. For small businesses, freelancers, and entrepreneurs, managing unpaid debts can feel overwhelming. This is where partnering with a trusted collection agency can make all the difference. Right here in Ontario, businesses are turning to Go Beyond Collection Agency Inc. for expert support in debt collection and financial recovery. But is working with a collection agency right for you? Here’s everything you need to know.
Two people are sitting at a table with papers and a laptop.

Top 10 Strategies for Effective Debt Collection in 2025

By Sara DeSantis • December 20, 2024
Debt collection continues to evolve as new technologies and methods emerge, making it critical for businesses to stay ahead of the curve. The year 2025 brings fresh opportunities to optimize the process of recovering debts while maintaining professionalism and cultivating positive debtor relationships. At Go Beyond Collections Agency, we are committed to leveraging these advancements to deliver superior results. Here are the top 10 strategies for effective debt collection in 2025 that can help businesses thrive.
A person is putting a coin into a piggy bank.

Collection Strategies that Save Time and Money

By Sara DeSantis • November 27, 2024
Running a small business is all about juggling many responsibilities at once. Whether you’re a freelancer, an entrepreneur, or a seasoned business owner, one area that often gets overlooked is collections. It’s crucial to keep accounts current, but many struggle with managing this aspect effectively. This blog will guide you through understanding why collection help is essential for your business and how it can save both time and money.
A stack of canadian 100 dollar bills coming out of an atm

Can a Collection Agency Help My Cash Flow?

By Sara DeSantis • October 27, 2024
Managing cash flow is one of the most pressing challenges small businesses face. When invoices are left unpaid, it creates financial strain, slowing down growth and potentially threatening the stability of your business. This is where partnering with a reliable collection agency in Ontario can make all the difference. But how exactly can they help with cash flow management? Here’s what you need to know.

The Essential Traits of Effective Collectors

By Dawn Sherwin • September 23, 2024
In the challenging world of finance, debt collection is an often-overlooked aspect that can make or break a small business. Effective debt collection isn't just about persistence; it requires a unique blend of skills and attributes that ensure successful outcomes. If you're a small business owner or finance manager, understanding these key traits can help you manage receivables more efficiently and maintain healthy cash flow.

Staying Current on Receivables with a Collection Agency

By Dawn Sherwin • August 30, 2024
In the chaotic world of small businesses, managing receivables can often become a daunting task. It's not just about keeping track of who owes what; it's about ensuring that your cash flow remains uninterrupted. Fortunately, there's a solution that many financial managers and small business owners often overlook—leveraging the expertise of a collection agency. 
More Posts