What to Know When a Collection Agency Calls

Erin M • January 10, 2023

FINAL NOTICE!!!

If you got the dreaded call…don’t panic. 

final notice

Sadly, but surprisingly, some of us fall behind paying our bills. You should know what your rights are and how to deal with a debt collector.

You need to know that a collection agency works on behalf of the company you are haven’t paid. A Go Beyond Collection Agency’s staff knows exactly how to handle those folks in arrears. But you should ask any collector:


·        The name of the Collection Agency.

·        Who hired them. Meaning who to you owe money.

·        How much is owed.

·        The full name and contact info of the person who is calling.

·        The length of time you have owed the money.

·        Can they prove that your account is outstanding.


Try not to sound intimated or nervous if a Collection Agency calls you. Try to remember that some agencies will try to be very aggressive, but keep in mind that this may because they want your payment so they will get paid from their client. A Collection Agency can only call you Monday to Saturday 9:00am to 7:00pm and Sunday from 1:00pm to 5:00pm.  Know that a debt collector can contact a debtor looking for payment, the business must be registered as a collection agency, all fees must be current and the person must not be in engaged in the business of lending money. There several rules that must be followed. Collection agencies and their staff must follow the Collection and Debt Settlement Act. This clearly outlines what a collection agency can and cannot do while collecting funds. If need be, you can work out a repayment plan. A good collector, like a staff member at A Go Beyond Collection Agency, should help you work to clearing up the account in arrears.



If you are a business owner, always keep in mind that the collection agency you hire is a reflection of your business. Ask what methods are used to actually perform the actual collection. The collectors need to be ethical and respectful to your clients. The discussion about the tactics used to collect will be very enlightening. At this point in your discussion, it doesn’t hurt to ask for references. Go Beyond Collection Agency will be more than happy to answer your questions. For instance, you may want to ask how long the collection process usually takes and what information the agency needs from you to get started on your delinquent accounts.

A Go Beyond is a leading debt recovery agency in Canada. Their professional team works with and for you all while adhering to Ontario’s regulations.

A Go Beyond Collection Agency Inc.

1-877-300-6006

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