Collection Agency Rules in Ontario

Dawn S. • March 15, 2022

Rules & Regulations For Ontario Collection Agencies

Collection Agency for business

Businesses that operate as a collection agency in Ontario, must follow a set of rules and regulations. According to www.ontario.ca, they must comply with all of the requirement in the Collection and Debt Services Act (CDSSA) and its regulations.


A Collection Agency is a person who:

·        Arranges for payment of money owing to another person

·        Provides debt settlement services

·        Can purchase someone else’s debts and collect them


A Collector is different:

·        Works on behalf of a collection agency to collect debts

·        Provides debt collection services


A Registrar makes sure that collection agencies and its collectors (employees) follow the rules set out by the CDSSA.


Before a collector can contact a debtor looking for payment, the business must be registered as a collection agency, all fees must be current and the person must not be in engaged in the business of lending money. There several rules that must be followed. Collecting debts isn’t a matter of picking up the phone and demanding money. Although the debtor may feel that’s what a collector does. Before you hire a Collection Agency, these are some things you need to be aware of as they are also a small cost to your business. Don’t reach out to just anyone. As a business owner, you probably have acquaintances that can recommend an Agency that can assist you and has proven results.


There are questions that A Go Beyond Collection Agency will answer so that you will know exactly what they do and how they work with your accounts.

Find out what the Agency’s fees are after collection.

When the account is collected, when should you expect your payment?

When will the Agency expect their payment?

Do you like their terms?


Because A Go Beyond Collection Agency services different types of businesses, large and small is prove that their staff is well-versed, flexible and would meet your needs. The actual collectors handling your clients need to be ethical and respectful. Ask how the Agency’s employees perform their tasks. After all, your name is attached with to any communication with your name attached. You should be able to reach out to the Agency and ask for updates on your delinquent accounts at any time. After all, they’re contracted and working on your behalf.


Find a company you’re comfortable with, has a lot of experience covering your needs and will put you, the busy business owner first. The bottom line you need to figure out is if the outstanding amount/s are large enough to collect with an Agency or should they just be written off? You, your accountant and A Go Beyond Collection Agency can make that decision if necessary. A Collection Agency will also be upfront about their success rate, if not, ask. You need to know that information. Transparency is key in the business of collections.



A Go Beyond Collection Agency’s staff are licensed and bonded, adhering to COVID protocols and will work with you and your clients in reaching a solution to debt recovery.


Go Beyond Collection Agency

1-877-300-6006

They are Canada’s Leading Collection Agency


Two men are sitting at a table looking at a laptop.

Why Your Collection Agency is Part of Your Team

May 24, 2025
Why Your Collection Agency is Part of Your Team
A person is using a calculator next to a laptop and a cell phone.

Keep Your Small Business' Receivables Current

By Viktoria Bajari • April 15, 2025
Keep Your Small Business' Receivables Current
A woman is sitting on a couch holding a piece of paper with a graph on it.

How Using a Collection Agency Can Boost Your Revenue

By Viktoria Bajari • March 18, 2025
Here's how Using a Collection Agency Can Boost Your Revenue
A man and a woman are sitting at a table looking at a tablet.

How to Decide If You Need Help Collecting Debts

By Viktoria Bajari • February 27, 2025
How to Decide If You Need Help Collecting Debts
A woman is sitting at a table talking to a group of people.

Partner with a Collection Agency

By Sara DeSantis • January 28, 2025
Running a small business or freelancing can be incredibly rewarding. However, when clients delay or fail to pay their invoices, it can put a significant strain on your financial stability. For small businesses, freelancers, and entrepreneurs, managing unpaid debts can feel overwhelming. This is where partnering with a trusted collection agency can make all the difference. Right here in Ontario, businesses are turning to Go Beyond Collection Agency Inc. for expert support in debt collection and financial recovery. But is working with a collection agency right for you? Here’s everything you need to know.
Two people are sitting at a table with papers and a laptop.

Top 10 Strategies for Effective Debt Collection in 2025

By Sara DeSantis • December 20, 2024
Debt collection continues to evolve as new technologies and methods emerge, making it critical for businesses to stay ahead of the curve. The year 2025 brings fresh opportunities to optimize the process of recovering debts while maintaining professionalism and cultivating positive debtor relationships. At Go Beyond Collections Agency, we are committed to leveraging these advancements to deliver superior results. Here are the top 10 strategies for effective debt collection in 2025 that can help businesses thrive.
A person is putting a coin into a piggy bank.

Collection Strategies that Save Time and Money

By Sara DeSantis • November 27, 2024
Running a small business is all about juggling many responsibilities at once. Whether you’re a freelancer, an entrepreneur, or a seasoned business owner, one area that often gets overlooked is collections. It’s crucial to keep accounts current, but many struggle with managing this aspect effectively. This blog will guide you through understanding why collection help is essential for your business and how it can save both time and money.
A stack of canadian 100 dollar bills coming out of an atm

Can a Collection Agency Help My Cash Flow?

By Sara DeSantis • October 27, 2024
Managing cash flow is one of the most pressing challenges small businesses face. When invoices are left unpaid, it creates financial strain, slowing down growth and potentially threatening the stability of your business. This is where partnering with a reliable collection agency in Ontario can make all the difference. But how exactly can they help with cash flow management? Here’s what you need to know.

The Essential Traits of Effective Collectors

By Dawn Sherwin • September 23, 2024
In the challenging world of finance, debt collection is an often-overlooked aspect that can make or break a small business. Effective debt collection isn't just about persistence; it requires a unique blend of skills and attributes that ensure successful outcomes. If you're a small business owner or finance manager, understanding these key traits can help you manage receivables more efficiently and maintain healthy cash flow.

Staying Current on Receivables with a Collection Agency

By Dawn Sherwin • August 30, 2024
In the chaotic world of small businesses, managing receivables can often become a daunting task. It's not just about keeping track of who owes what; it's about ensuring that your cash flow remains uninterrupted. Fortunately, there's a solution that many financial managers and small business owners often overlook—leveraging the expertise of a collection agency. 
More Posts